EDUCATION QUALITY MANAGEMENT SYSTEM IN HIGHER EDUCATION INSTITUTIONS IN THE CONTEXT OF DIGITALIZATION
DOI:
https://doi.org/10.35433/pedagogy.4(123).2025.18Keywords:
education, educational innovations, digitization of education, education quality management, education quality monitoring, quality assurance system, digital literacy, digital competence, digital technologies in education, higher education institutionsAbstract
The article examines the impact of digitalization on the education quality management system in higher education institutions in the context of contemporary transformations in the educational space. It emphasizes that digital transformation is a strategic vector for the development of educational policy, contributing to the improvement of efficiency, transparency, flexibility, and adaptability of management processes in higher education institutions. The results of the study showed that the integration of digital technologies into the education quality management system optimizes internal processes of monitoring, planning, evaluating, and improving educational programs. A system of education quality management has been established, based on the principles of student-centeredness, openness, inclusiveness, feedback, and continuous improvement, in line with the concept of the European Higher Education Area (EHEA). It implements a systematic approach to planning, monitoring, and responding to changes in the digital educational environment. The use of digital platforms, information and analytical systems, Big Data tools, cloud technologies, and artificial intelligence contributes to the personalization of the educational process, improving the quality of educational services, the speed of management decision-making, and the development of a data culture in higher education institutions.
A number of key issues have been identified that hinder the effective digital transformation of the quality management system, including uneven levels of digitization among structural units, insufficient digital competencies among participants in the educational process, and the lack of a comprehensive digital development strategy and regulatory and organizational support. The need for comprehensive modernization of digital infrastructure, the development of institutional policies for digital literacy, and the introduction of mechanisms for monitoring academic integrity and internal quality assurance has been substantiated.
The proposed approach creates conceptual and organizational-methodological prerequisites for the sustainable development of the education quality management system, the integration of innovative digital technologies into the educational process, and the improvement of the digital maturity of higher education institutions and their competitiveness in the context of the global digital transformation of education.
References
Chernenko, O. (2024). Porivnialnyi analiz modelei system upravlinnia yakistiu vyshchoi osvity [Comparative analysis of quality management system models in higher education]. Ukrainskyi pedahohichnyi zhurnal – Ukrainian pedagogical journal, 2, 79-89. DOI: 10.32405/2411-1317-2024-2-79-89 [in Ukrainian].
Chypornyuk, V. (2025). Model realizatsiyi systemy upravlinnya yakistyu osvity zakladu vyshchoyi osvity v umovakh tsyfrovizatsiyi: kontseptualni zasady ta praktychne zastosuvannya [Model for implementing the education quality management system of a higher education institution in the context of digitalization: conceptual principles and practical application]. Visnyk Zhytomyrskoho derzhavnoho universytetu imeni Ivana Franka. Pedahohichni nauky – Zhytomyr Ivan Franko State University Journal. Рedagogical Sciences, 2 (121). Retrieved from: https://eprints.zu.edu.ua/45063/1/11.pdf [in Ukrainian].
Demyanchuk, M., Bodnaruk, I. (2022). Tsyfrovizatsiya osvity yak faktor pidhotovky fakhivtsiv XXI stolittya [Digitalization of education as a factor in training specialists of the 21st century]. Viae Educationis: Studies of Education and Didactics, 4, 74-81. DOI: 10.15804/ve.2022.04.09 [in Ukrainian].
Galitsan, O., Khil, O., Kyrylenko, Ya. (2021). Upravlinnya yakistyu vyshchoyi osvity v umovakh yevrointehratsiynykh protsesiv [Quality management of higher education in the context of European integration processes]. Ukrainskyi pedahohichnyi zhurnal – Ukrainian Pedagogical Journal, 2, 103-112. DOI: 10.32405/2411-1317-2021-2-103-112 [in Ukrainian].
Hryniuk, S., Zaytseva, I. (2022). Osoblyvosti tsyfrovizatsiyi osvitnoho protsesu u vyshchiy shkoli yak vyznachalnyy chynnyk yiyi rozvytku [Peculiarities of digitalization of the educational process in higher education as a determining factor of its development]. Visnyk KrNU imeni Mykhaila Ostrohradskoho – Bulletin of Mykhailo Ostrohradskyi KrNU, 2 (133),131-137. Retrieved from: https://visnikkrnu.kdu.edu.ua/statti/2022_2_17.pdf [in Ukrainian].
Kotvitska, A.A., Nazarko, O.I., Kaydalova, L.G. (2020). Yakist osvity yak trend yevropeyskoho prostoru vyshchoyi osvity [Quality of education as a trend in the European higher education space]. Upravlinnia, ekonomika ta zabezpechennia yakosti farmatsii – Management, economics and quality assurance of pharmacy, 3 (63), 4-11. Retrieved from: https://dspace.nuph.edu.ua/handle/123456789/26336 [in Ukrainian].
Marchuk, A. (2023). Yakist vyshchoi osvity v nadzvychainykh umovakh: osvitni vtraty y dysfunktsii tsyfrovatzii vyshchoi osvity ta dystantsiinoho navchannia [Quality of higher education in emergency conditions: educational losses and dysfunctions of digitalization and distance learning]. Sotsialno-ekonomichni vidnosyny v tsyfrovomu suspilstvi – Socio-economic relations in the digital society, 1 (47), 80-89. Retrieved from: http://nbuv.gov.ua/UJRN/VUbsNbU_2023_1_9 [in Ukrainian].
Strategiia rozvytku systemy vyshchoi osvity na 2021-2031 roky [Strategy for the development of the higher education system for 2021-2031]. (2020). Kyiv. Retrieved from: https://mon.gov.ua/static-objects/mon/sites/1/rizne/2020/09/25/rozvitku-vishchoi-osviti-v-ukraini-02-10-2020.pdf [in Ukrainian].
Osvita v umovakh voyennoho stanu: vyklyky, rozvytok, povoyenni perspektyvy [Education under martial law: challenges, development, post-war prospects]. (2023). Ministry of Education and Science of Ukraine. Retrieved from: https://mon.gov.ua/static-objects/mon/sites/1/zagalna%20serednya/serpneva-konferencia/2023/22.08.2023/Inform-analytic.zbirn-Osvita.v.umovah.voyennogo.stanu-vykl.rozv.povoyen.perspekt.22.08.2023.pdf [in Ukrainian].
Sushchenko, L.O., Andriushchenko, O.O., & Sushchenko, P.R. (2022). Tsyfrova transformatsiia zakladiv vyshchoi osvity v umovakh didzhytalizatsii suspilstva: vyklyky i perspektyvy [Digital transformation of higher education institutions in the conditions of society digitalization: challenges and prospects]. Naukovyi chasopys NPU imeni M. P. Drahomanova – Scientific journal of M.P. Drahomanov National Pedagogical University, 5, 146-151. DOI: 10.31392/NPU-nc.series5.2022.spec.2.28 [in Ukrainian].
Verbovsky, I. (2024). Efektyvnist tsyfrovizatsiyi v upravlinskykh osvitnikh resursakh: analiz ta stratehiyi optymizatsiyi [The effectiveness of digitalization in management educational resources: analysis and optimization strategies]. Akademichni vizii – Academic Visions, 27. Retrieved from: https://eprints.zu.edu.ua/39694/1/%D0%A1%D1%82%D0%B0%D1%82%D1%82%D1%8F.pdf [in Ukrainian].
Verbovsky, I., & Matveev, V. (2025). Shlyakhy vdoskonalennya vplyvu tsyfrovizatsiyi na efektyvnist derzhavnoho upravlinnya v Ukrayini [Ways to improve the impact of digitalization on the efficiency of public administration in Ukraine]. Ekonomika. Upravlinnia. Innovatsii – Economics. Management. Innovations, 1 (36), 1-19. DOI: 10.35433/ISSN2410-3748-2024-1(36)-6 [in Ukrainian].
Vorobyova, O. (2020). Vzayemodiya ISO TA ESG u haluzi vyshchoyi osvity: mizhnarodnyy dosvid [Interaction between ISO and ESG in higher education: international experience]. Visnyk Cherkaskoho natsionalnoho universytetuimeni Bohdana Khmelnytskoho. Seriia "Pedahohichni nauky" – Bulletin of the Bohdan Khmelnytskyi National University of Cherkasy. Series "Pedagogical Sciences", 2. Retrieved from: https://ped-ejournal.cdu.edu.ua/article/view/3836/4107 [in Ukrainian].
Vorobyovya, O., Debych, M., Luhovyi, V., Orzhel, O., Slyusarenko, O., Talanova, Zh., & Tryma, K. (2020). Mekhanizmy otsinky yakosti vyshchoyi osvity v umovakh yevropeyskoyi intehratsiyi [Mechanisms for assessing the quality of higher education in the context of European integration]: monohrafiia. Kyiv. DOI: 10.31874/978-617-7486-38-0-2020 [in Ukrainian].
Yatsenko, S. (2025). Tsyfrovizatsiya osvitnoho protsesu osvitnikh zakladiv yak aktualna naukovo-pedahohichna problema [Digitalization of the educational process of educational institutions as an urgent scientific and pedagogical problem]. Visnyk Zhytomyrskoho derzhavnoho universytetu imeni Ivana Franka. Pedahohichni nauky – Zhytomyr Ivan Franko State University Journal. Рedagogical Sciences, 2 (121). Retrieved from: https://eprints.zu.edu.ua/45057/1/6.pdf [in Ukrainian].
Yeremenko, O. (2023). Adaptyvnyy pidkhid do nastavnytstva u vyshchiy shkoli v umovakh voyennoho stanu [Adaptive approach to mentoring in higher education under martial law]. Adaptyvne upravlinnia: teoriia i praktyka. Seriia Pedahohika – Adaptive management: theory and practice. Pedagogy series, 16 (31), 1-15. DOI: 10.33296/2707-0255-16(31)-02 [in Ukrainian].
Zatserkivna, M. (2023). Tsyfrovizatsiya osvity ta marketynh osvitnikh posluh v umovakh zbroynoyi ahresiyi rosiyskoyi federatsiyi proty Ukrayiny [Digitalization of education and marketing of educational services in the conditions of armed aggression of the Russian Federation against Ukraine]. Tsyfrova platforma: informatsiini tekhnolohii v sotsiokulturnii sferi – Digital platform: information technologies in the socio-cultural sphere, 6 (1), 43-52. DOI: 10.31866/2617-796X.6.1.2023.283941 [in Ukrainian].
Benavides, L.M.C., Tamayo Arias, J.A., Arango Serna, M.D., Branch Bedoya, W., & Burgos, D.(2020). Digital transformation in higher education institutions: Asystematic literature review. Sensors, 20(11). Retrieved from: https://www.mdpi.com/1424-8220/20/11/3291 [in English].
Santos, G., Marques, C.S., Justino, E., & Mendes, L. (2020). Satisfaction in higher education. Journal of cleaner production, 256. DOI: 10.1016/j.jclepro.2020.120597 [in English].
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Authors published in this journal agree to the following terms:
a) The authors reserve the right to author their work and grant the journal the right to first publish this work under the Creative Commons Attribution License, which allows others to freely distribute the published work with a mandatory link to the authors of the original work and the first publication of the work therein magazine.
b) Authors have the right to enter into separate additional agreements regarding the non-exclusive distribution of the work in the form in which it was published by this journal (for example, posting work in an electronic repository of the institution or publishing as part of a monograph), provided that the reference to the first publication of the work is maintained therein. magazine.
c) Journal policy permits and encourages the submission of manuscripts by the authors on the Internet (for example, in repositories of institutions or on personal websites), both prior to submitting this manuscript to the editorial board and as it contributes to the emergence of productive scientific discussion, and has a positive impact on the promptness and dynamics of citing a published work (see The Effect of Open Access).
ISSN 
